Product Support Specialist with Italian and English
about-project :
- As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department. As an individual contributor, you will be working for Italian speaking customers.
responsibilities :
- Managing Order efficiently for faster fulfillment
- Answering customers queries relater to order or general enquiries over the phone call
- Managing mailbox efficiently to ensure response to customers within SLA
- Providing support to Department/Team’s Leader in ensuring operational efficiency
- Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes
- Preparing and delivering reports, recommendations or alternatives for improving processes
- Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership
- Keeping up to date standard operating procedures documentation for CSS operations
- Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle
requirements-expected :
- Italian+ English language fluency
- Bachelor's degree
- Experience in Customer Service/ Product Support
- Demonstrates excellent judgment and decision making skills
- Strong verbal communication and listening skills
- Demonstrated time management and priority setting skills
- Ability to simultaneously handle multiple priorities
- Proactively approaches responsibilities
offered :
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses
- Life insurance
- Benefit platform
- Courses & clear career path in a growing multinational organization
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
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