Product Support Specialist with German and English
about-project :
- As a Product Support Specialist, you will be responsible for autonomously handling customer queries, end-to-end order management, maintenance and collaborating with different department. As an individual contributor, you will be working for German speaking customers.
responsibilities :
- Managing Order efficiently for faster fulfillment.
- Answering customers queries relater to order or general enquiries over the phone call
- Managing mailbox efficiently to ensure response to customers within SLA.
- Providing support to Department/Team’s Leader in ensuring operational efficiency.
- Building partnerships with process owners within and external to the European Customer & Sales Support Department so that business initiatives are aligned, solutions are optimized and implementation achieves desired outcomes.
- Preparing and delivering reports, recommendations or alternatives for improving processes.
- Providing regular updates of progress to process owners/Customers to ensure an ongoing partnership.
- Keeping up to date standard operating procedures documentation for CSS operations.
- Adheres to and follows Client policies and procedures and applies function related SOX requirements and use tools such as Agile and Oracle.
requirements-expected :
- German + English language fluency
- Bachelor's degree
- Experience in Customer Service/ Product Support
- Demonstrates excellent judgment and decision making skills
- Strong verbal communication and listening skills
- Demonstrated time management and priority setting skills
- Ability to simultaneously handle multiple priorities
- Proactively approaches responsibilities
offered :
- We are one of the fastest growing large tech companies with offices in 60+ countries across the globe and 225, 944 employees
- Our company is extremely diverse with representation of 165 nationalities
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life balance and flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
- We offer comprehensive benefits for all employees
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
- subsidy for glasses
- christmas and holiday bonuses
- benefit platform
- clear career path in a growing multinational organization
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