IT Systems Support Specialist (Level 2)
technologies-expected :
- Microsoft Windows
- Office 365
- Android
- iOS
about-project :
- This job is an IT Level 2 Support technician position, where the support area is our office in Krakow, Poland as well as remote support to other European countries.
responsibilities :
- To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications (Microsoft Windows, Office 365, Android, iOS)
- As part of EMEA IT support team, assist our users with any IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system.
- To install and configure new IT equipment
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers, and scanners
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
requirements-expected :
- Minimum of bachelor’s degree in a relevant subject
- 1-2 years of experience in a similar role
- Good knowledge around IT client systems
- Basic knowledge around infrastructure and networks
- Able to work effectively and able to deliver on tight deadlines
- Excellent verbal and written communication skills in Polish and English
- Ability to work under pressure
- Proven problem-solving skills
- Excellent attention to detail
- A highly motivated team player with the skills and ability to manage changing priorities
offered :
- Private healthcare including dental care – MEDICOVER
- Life and long-term disability insurance – GENERALI
- Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies
- Attractive internal programs: Tuition Reimbursement / Referral Awards/ Rewards and Recognition Program / Internal Mobility Program
- Additional vacations days
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- dental care
- no dress code
- coffee / tea
- parking space for employees
- extra social benefits
- pre-paid cards
- sharing the costs of tickets to the movies, theater
- holiday funds
- sharing the costs of holidays for kids
- employee referral program
- charity initiatives
- extra leave
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