IT Service Desk Analyst
responsibilities :
- You will be first point of contact for internal UTM employees for IT-related requests and faults during business hours and on call outside business hours
- Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults during business hours and on call outside of business hours
- Processing of incidents in ticketing system, taking into account the agreed response and processing times
- Processing of workflow tasks within the agreed SLA's
- Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
- Participation in workshops with IT specialist on current IT topics and knowledge transfer, creation of knowledge documents
- Participation in regular meetings, if required (e. g. OnCall Meeting, CAB Meeting)
requirements-expected :
- Fluent in Polish/ English min. B2
- Knowlage of Operating System: Windows 11
- Expirience in working with SAP
- Knowledge of Windows administation tool and MS Office 365 Package
- General IT network knowledge
- Strategic and conceptual skills, empathie and flexibility
offered :
- We are transparent in communication, procedures, information and strategy
- We innovatively address the needs of our consumers
- We are goal and relationship oriented
- We are proactive and responsible. We take matters into our own hands
- We respect ourselves, others & our sustainable planet
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- corporate products and services at discounted prices
- no dress code
- coffee / tea
- drinks
- parking space for employees
- employee referral program
- ZFŚS
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