Senior User Workplace Services Analyst
technologies-expected :
- Active Directory
- Azure Active Directory
responsibilities :
- Maintaining, supporting, developing and administrating: Active Directory & Azure Active Directory, M365 tenant in all aspects and all applications, Microsoft Exchange, Powershell scripts, SharePoint, Mobile Device Management (INTUNE) and Microsoft PKI
- Acting as 3rd line of support in order to ensure efficiency and functionality of user’s technology
- Performing in depth root cause analysis of the experienced problems
- Leading IT projects on new IT solutions and systems (budget, quality, timing)
- Training and advising technical Support Teams
- Writing technical documentation and users guidelines in order to transfer the support tasks and responsibilities to lower level of Organization
requirements-expected :
- At least 3 years of experience in similar IT field
- Experience as a Microsoft M365 administrator
- Advanced Powershell scripting experience
- Experience in managing relationships between various Microsoft products and services
- ITIL Foundation certificate or Microsoft 365 certificate would be an asset
- ability to perform in depth root cause analysis (RCA) of the experienced problems
- Willingness to lead a project team
- Strong communication skills with all levels of the organization
- Fluent Polish and English (min B2)
- Strong understanding of IT infrastructure, disaster recovery and service continuity
- Excellent analysis and problem solving skills
- Ability to work under pressure
offered :
- We are transparent in communication, procedures, information and strategy
- We innovatively address the needs of our consumers
- We are goal and relationship oriented
- We are proactive and responsible. We take matters into our own hands
- We respect ourselves, others & our sustainable planet
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- corporate products and services at discounted prices
- no dress code
- coffee / tea
- drinks
- parking space for employees
- employee referral program
- ZFŚS
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