Customer Service with Slovenian
Responsibilities:
- Manage business queries and inbound calls (average 70 interactions per day)
- Receive and respondto questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc. , by using our knowledge management resources
- Processrequests and update data in our database
- Document interactions in our ticket system
- Helpwith the implementation of new IT solutions
- Generateinnovative ideas and solutions that will improve customer satisfaction
- Assistother team members to leverage and develop their capabilities
- Contributeto projects in various departments outside of regular responsibilities
Requirements:
- Enthusiastic, communicative approach and willingness to support our customers
- Slovenian language at C1/C2 level is a must, together with English at minimum B2 level
- Excellent knowledge of an additional European language on full professional proficiency - nice to have
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Experience in customer service will be an asset
Our offer:
- Online recruitment process
- Hybrid Work model (3 days from office)
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after the probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
- Possibility of growth inside of organization
- International team environment
- Relocation package for candidates outside Poland
- Numerous company events and office initiatives
- Family atmosphere with no formal dress code
- Attractive office location in the heart of Krakow (High 5ive, Pawia street)
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