Service Desk Specialist
responsibilities :
- 1st level of support for system users in resolving requests
- ticket queue management in the Jira system
- cooperation with customers within METRO group (it's not a call center)
- timely data entry into the system in accordance with the designated SLA level
- ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
- support in providing access to the system for users
- cooperation with colleagues from own and related teams
- Solving customer issues based on solution catalogue
- Maintenance and development of solution catalogue
- Ensuring that the team knowledge base is updated on an ongoing basis
requirements-expected :
- secondary education or university degree (IT degree not required)
- very good knowledge of English
- ability to think analytically
- readiness to take up the action and demonstrate perseverance during the implementation of tasks
- self-discipline and ability to work under time pressure
- great team working skills
offered :
- stability - the first contract is for 6 months, the next for an indefinite period, because we believe that you will stay with us for as long as possible
- tasks that matter - 84% of our employees consider their work to be important
- non-wage benefits - up to PLN 8, 000 per year per person, including, among others, performance awards, holiday subsidies, money for holidays and culture, money for job referrals
- relocation package - PLN 6, 000 to move to Szczecin
- professional training - in the fields of accounting, software - SAP, soft skills and language learning with a total value of up to PLN 10 000 per person per year
- free access to eTutor
- internationality - the languages you know are used by us every day, English is a must!
- higher salary of PLN 400 to PLN 1, 600 if you know an additional language
- a clear career path - you can be promoted to a new position after just one year!
- vertical and horizontal promotions, we regularly recruit internally – 78% of our Team Leaders come from internal recruitment and this number is constantly growing
- enhancing knowledge and experience in various areas
- good atmosphere - 78% of our employees consider the working atmosphere to be positive
- open working culture - your superiors are available to you, we focus on relationships and communication, we are all there for you
- team and company integrations after hours - 2 times a year you integrate with your team, 2 times a year with the whole company
- free breathing training worth up to PLN 2, 100 per person per year - because your well-being is important to us
- private medical care and group insurance, also for family members
- subsidised sports card
- anniversary gifts such as a speaker or Kindle or annual prizes such as a PLN 2, 000 voucher for whatever you want
- air-conditioned, green office in a state-of-the-art building in the city centre - you can reach us by public transport from any part of the city, avoiding traffic jams
- and, of course, free coffee and employee discounts to service outlets in the Posejdon office building
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- integration events
- no dress code
- extra social benefits
- redeployment package
- employee referral program
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