Senior Client Support Specialist with Italian, Spanish, Dutch or German
Senior Client Support Specialist with Italian, Spanish, Dutch or German
Due to the expansion of our client's operations in Krakow, we are looking for professionals with fluent knowledge of Spanish, Italian, Dutch or German languages
Responsibilities:
Providing front-line support to our clients via different channels of communication
Answering queries from our client base on all of our products, platforms, and accounts
Resolving trade queries and disputes
Providing clients with technical support with our front-end platforms and chart packages
Conducting audit checks and client administration tasks
Participating in and running various local and international projects or initiatives
Requirements:
- Fluency in Spanish, Italian, Dutch, German - C1
Fluency in English - B2/C1
Previous experience in customer support environment/contact with clients
- A logical and analytical approach to problem-solving
- Strong organizational and time management skills
- Literacy in MS Office
We offer:
Flexible working hours & hybrid working
Home office equipment reimbursement
Annual financial bonus
Private medical cover for you and your family/partner (Medicover)
Multikafeteria system (you can choose a multisport card, vouchers, etc. )
Life insurance (Generali)
Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
Well-being events as well as Employee Assistance Programme
Summer picnic, New Year party and other social events
3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary wor
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