Operation Center Specialist
Operation Center Specialist
Your responsibilities
System Monitoring
• 24x7x365 monitoring of Data Center security and infrastructure alarms
Documentation & Processing
• Ensures timely and accurate input of access information into access control system
• Processes inbound access requests from customers, carriers, and our sites
• Dispatches service requests, trouble and alarm tickets
Technical Expertise
• Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure
• Has working knowledge of security best practices
Systems Support & Maintenance
• Processes inbound alerts from essential systems and network elements
• Provides timely response to all access and CCTV related alarms
• Processes site maintenance and outage notifications
Problem Solving
• Ability to identify and resolve, or report, a detected problem
• Escalates trouble cases and emergencies as needed to lead and/or management personnel
Project Management
• Follows instructions on departmental projects
Quality Assurance
• Assists with basic QA and escalates trouble cases to lead and/or management as needed
Our requirements
- Proven years of experience
What we offer
- Employment in a stable company with an established position on the market
- Possibility to work within fast growing world’s 500 Fortune digital infrastructure company
- Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention
- Opportunity to work in supportive, inclusive environment with People-Centric Culture
- Benefits such as premium private medical care, group insurance, employee stock program, Multisport card, lunch passes, and more
We're looking for a specialist who monitors data center security, maintains the systems and solves system issues.
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