Junior IT Operations Specialist
about-project :
- You will be working in our Polish office in Gdynia together with three team members. Your work will include ongoing operations, project-related tasks as well as end-user support. Operations will be focused on workplace and end-user devices, Windows and Microsoft services.
responsibilities :
- as part of the 1st and 2nd level support, you are the point of contact for our colleagues, providing them support in any hardware or software issues
- communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards
- escalate issues to the 2nd and 3rd level support or managers as needed
- participate in the creation of IT standards and guidelines
- assist with new software deployment and upgrades
- support IT equipment lifecycle management
- continuously learn new technology, tools, systems, and sharing that knowledge within the team
- provide operation and support for the following systems and devices:
- Windows 11 (L1/L2),
- Microsoft 365 suite (L1/L2),
- Workplace devices (printers, mobile phones, etc. ) (L1/L2).
- Intune/MEM (L1/L2),
- Azure AD/Entra ID (L1/L2)
requirements-expected :
- at least 1 year of experience with end user support and/or system administration
- good English and Polish communication (oral and written)
- strong interpersonal/customer relations skills
- exceptional analytical and troubleshooting skills
- good documentation and presentation skills
- ability to communicate at non-technical level regarding the potentials and limitations of the system
- autonomy and teamwork in daily operations
- ability to evaluate risks and handle multiple priorities
- self-motivated and enthusiastic when working with difficult problems and tight deadlines
- understanding of LAN/WAN networking with the ability to troubleshoot network issues is a plus
offered :
- stable work in a company, that is a leader in the development of the electromobility market in the country
- active participation in the technological revolution of the automotive industry
- the opportunity to work in a team of highly qualified associates
- employment based on an employment contract
- adequate remuneration
- co-financing for the medical insurance package and MultiSport card
- Employee Capital Plans
- referral program
- flexible working hours
- possibility to work from home (less at the beginning, more after trial period)
benefits :
- sharing the costs of sports activities
- sharing the costs of professional training & courses
- life insurance
- corporate products and services at discounted prices
- integration events
- retirement pension plan
- no dress code
- christmas gifts
- employee referral program
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