IT Support Specialist
technologies-expected :
- Operating systems
- Customer Service Skills
- Hardware
- Collaboration software
- Productivity Software
- Networking services
about-project :
- Our IT Support team focuses on providing the best customer service to our Egnyte team while delivering best-in-class solutions which boost productivity and increase user satisfaction.
- This is a hybrid role - you will work from the Poznań office 3 days per week.
responsibilities :
- Provide high-quality support for computer hardware, operating systems, and enterprise application software.
- Take ownership of tasks that come through the Helpdesk, troubleshoot, and resolve issues detected by our systems or reported by employees in a thorough, timely, and professional manner.
- Handle access management for the company’s resources.
- Support IT infrastructure by monitoring, updating, troubleshooting, and maintaining laptops, printers, servers, accounts, on-prem software, etc.
- Maintain and update asset inventory and documentation for IT systems, services, and processes.
- Configure and support Endpoints with the Addigy and Intune MDM platforms.
requirements-expected :
- About 2 years of end-user IT support experience.
- Experience supporting Windows, MacOS, Linux as well as iOS and Android. This includes both software and hardware troubleshooting experience.
- Experience configuring and troubleshooting collaboration and productivity software including but not limited to Google Workspace, Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC.
- Experience tracking physical assets with an asset management tool such as Snipe-IT.
- Familiarity with fundamental networking services and protocols, such as DNS, DHCP, and TCP-IP.
- Ability to navigate a Web-based Admin Console.
- Strong problem-solving skills with a can-do attitude.
- Exceptional interpersonal and customer service skills to assist with employees.
- Experience racking/un-racking server/network equipment and running patch cables in a server room.
- Good English skills to effectively communicate about technical matters.
offered :
- Attractive salary package based on skillset.
- Company Equity depending on role and level.
- Your own Egnyte account with lifetime access to 1 TB of cloud storage.
- MyBenefit: you can choose a MultiSport card or gift card every month.
- Private medical healthcare.
- In-house English classes.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- flexible working time
- integration events
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