IT Service Desk Specialist with Italian
responsibilities :
- Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service
- Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
- Follow and understand incident resolution processes with focus on appropriate routing of tickets
- Meet clearly defined performance metrics
- Work efficiently in a Team environment
requirements-expected :
- Customer focus and exceptional phone etiquette
- Good communication and listening skills
- Excellent time management and organizing skills
- Analytical problem solving abilities
- Detail oriented
- Fluency in written and spoken English and Italian
- Readiness to work around one weekend shift per month
benefits :
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- remote work opportunities
- integration events
- corporate sports team
- corporate library
- coffee / tea
- parking space for employees
- leisure zone
- pre-paid cards
- shopping coupons
- holiday funds
- christmas gifts
- employee referral program
- charity initiatives
- family picnics
Bądź pierwszy, który ubiega się o to miejsce pracy!
-
Dlaczego szukać pracy na HitPraca.pl?
Subskrybuj oferty pracy
Codziennie nowe oferty pracy Możesz wybierać z bardzo szerokiej gamy ofert pracy - naszym celem jest posiadanie jak najszerszej oferty pracy Otrzymuj nowe oferty e-mailem Bądź pierwszym, który odpowie na nowe oferty pracy Wszystkie oferty pracy w jednym miejscu (od pracodawców, agencji pośrednictwa pracy i innych portali) Wszystkie usługi dla kandydatów do pracy są bezpłatne Pomożemy Ci znaleźć nową pracę