Service Desk Specialist with German
about-project :
- German speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude.
responsibilities :
- Delivering high-quality standard customer service;
- Remote support for Deloitte’s employees regarding technical issues;
- Contact with clients via incoming phone calls, self-service tickets and chats
- Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
- Cooperation with IT specialist team to deal with more complex issues;
- Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
- Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
- Take ownership and manage problems to their successful resolutions.
requirements-expected :
- Previous IT Customer Service experience;
- Good command of MS Office;
- Excellent communication skills;
- Attention to detail and team-working skills;
- Interest into Technology;
- Excellent German verbal and written communication skills - minimum C1 level;
- Very good English verbal and written communication skills - minimum B2 level;
- Ability to work shifts (8-20);
- Any specific education is not required – each application will be evaluated individually.
offered :
- Stable job in a multinational company based on an employment contract;
- Working in a flexible hybrid model - partially from home and the office;
- Additional 2 paid days off and 2 days for charity activities;
- Private medical care program, life, and travel insurance;
- Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
- Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
- Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
- Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- corporate sports team
- coffee / tea
- leisure zone
- extra social benefits
- employee referral program
- additional paid 2 days off
- 2 days off for charitable activities
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