IT Service Desk Support Technician
responsibilities :
- Provide 1st line helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Perform maintenance tasks on local and global applications
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- General knowledge of technical management, information analysis and of computer hardware/software systems
requirements-expected :
- Good analytical and problem solving skills
- Up-to-date technical knowledge
- An in depth understanding of the software and equipment the customers/employees are using
- Familiar with remote desktop applications and help desk software
- Good level in English
offered :
- Possibility of raising qualifications and further professional development
- Participation in international projects and new launches
- Work in a dynamically developing company in international group
- Benefit package (including medical care, sports card, holiday vouchers)
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- integration events
- corporate sports team
- parking space for employees
- pre-paid cards
- sharing the costs of tickets to the movies, theater
- holiday funds
- sharing the costs of holidays for kids
- employee referral program
- opportunity to obtain permits and licenses
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