Video Content Moderator with Bosnian Kraków

Video Content Moderator with Bosnian
Kraków
Kraków, małopolskie, Polska

Are you a fan of vlogging or constantly looking for videos to help solve your challenges? If the answer is yes, then we have an amazing opportunity as a Video Content Moderator. Join our team for the world’s best-loved video-sharing website! This full-time video content moderation role is based in Kraków and has a generous salary and benefits package. You must be fluent in written and oral Croatian, Bosnian and Serbian. At Cognizant, we support our staff to create a work-life balance which works for them and welcome candidates looking for career flexibility.

As a Content Moderator, you will play an important role in ensuring the safety of online communities against harmful user-generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator, as the mission of moderation aims to create positive, safe, and inclusive environments for everyone.

• Proficiency of Bosnian (Croatian and Serbian language at min. C1 level - nice to have),   and English at B2 level,
• Availability to work on 8/7 shift (including weekend shifts) from the office,
• Excellent communication (verbal and written) and interpersonal skills,
• Quick learning skills - adaptability to learn new processes, concepts,
• Excellent organizational and time management skills,
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard,
• Having a neutral mindset to alternative video content that needs classification.

• Revision of user reports regarding website content,
• Analysis and identification of content according to compliance policies,
• Making well-balanced decisions and helping to resolve inquiries to defined policies and procedures by flagging discrepancies,
• Using market specific knowledge and insights to improve the support of user community,
• Revision of sensitive content, sometimes involving graphic or disturbing subject matter.

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and clear career path,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: private medical healthcare including dental care, life insurance, cafeteria benefits.