Technical Support Agent with German & English
responsibilities :
- Tasks:
- As an Technical Support Agent with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
- Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
- Daily Activities:
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
requirements-expected :
- Soft Skills:
- Excellent communication and conversation skills (both verbal and written)
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to do so at all times
- Willingness to embrace the 24/7 work environment
- Technical Requirements:
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge would be an asset
- Language Requirements:
- German – at least B2
- English – at least B2
offered :
- Life insurance
- Private healthcare
- MultiSport Card
- Clear career path in a growing multinational organization
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
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