Technical Specialist
technologies-expected :
- Windows
responsibilities :
- Provide customer facing end-user support that includes
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for Operating System, base load software, MS Office suite and other business application
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Coordinate with vendors for provision of end-user support (e. g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide On-call support if required outside business hours on a rotational basis
requirements-expected :
- Excellent communication skills - Polish and English is a must
- Strong ticketing system experience
- Proficient understanding of level 1 Helpdesk services
- Strong understanding of end user hardware
- Strong knowledge of client based applications
- Proficient with common network protocols (TCP/IP) for device connectivity issues
offered :
- Life insurance
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
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