Team Leader Travel and Expenses Gdańsk

Team Leader Travel and Expenses
Gdańsk
Gdańsk, Pomorskie, Polska

Do you have experience in travel and expenses and also team management? Would you like to take on new professional challenges?

Together with our international client we are looking for a Team Leader for Travel & Expenses department! Challenging work and growth opportunities in an international environment await you.

If you have a passion for managing a team and at the same time you are familiar with issues related to business travel and expenses, this offer is for you!

What we expect

• 3 to 5 years of experience in the travel and expense management sector.
• Proven fluency in English.
• At least 1 year of experience in a team leadership role or a similar position with demonstrated success.
• A university degree or higher vocational qualification in a relevant field.
• Strong communication and presentation abilities.
• Positive attitude with excellent interpersonal skills.
• Experience in Shared Services is a plus.
• Strong quantitative skills and proficiency in data analysis.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Stable employment based on an employment contract
• Work in an international environment with a hybrid model
• Comprehensive medical care and Multisport card
• Development programs and annual salary review
• Subsidized meals (lunch card) and holiday bonuses
• Opportunity to learn English
• Development and well-being programs

Your tasks

• Develop and guide a team of coordinators specializing in travel and expense management, with a strong focus on exceptional customer service delivery.
• Establish performance targets emphasizing customer satisfaction and operational efficiency. Present these KPIs during operational reviews.
• Offer thorough training and support to team members on travel and expense policies, procedures, and tools to ensure they are well-prepared and confident in their roles.
• Assist in the creation and refinement of travel and expense processes, tools, and templates. Provide guidance and oversight to the team as required.
• Manage services across various countries, business units, and functions.
• Facilitate effective planning, collaboration, and information sharing with relevant stakeholders to ensure a smooth end-to-end process.
• Address and resolve issues promptly while maintaining high service quality.
• Build and maintain a high-performing, motivated team that consistently achieves key performance indicators (KPIs) and internal customer satisfaction.