Team Leader - Order Management (Senior Specialist)
All interested candidates are asked to send the CV in English including GPDR clause:„I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the European Parliament's and Council of the European Union Regulation on the Protection of Natural Persons as of 27 April 2016, with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive)”.
valid for a month
until: 14 Aug 2022
contract of employment
Complete order management, from order receipt to order shipment and delivery;
Compliant with PF, DPD, Accounting Act and the internal regulations of Bausch & Lomb
Be a super user of the SAP module, processing orders, sending order acknowledgements and planning shipments on time and in full.
Manage the team of OM Specialists and have and has oversight and responsibility for the quality and output of their work.
Be responsible to review and update OM - Standard Operating Procedures, as required to ensure compliance to customer country requirements
Support the DC Manager with OM reporting as required
With the 3PL plan and execute timely and accurate picking/ packing at the warehouse
Prepare customs / export documentation (where necessary)
Organise booking of transport services with 3PL
Follow-up shipment of orders till delivery
Ensure Trade Compliance checks are performed (where applicable)
Liaise with finance, IT, sales & marketing teams to solve any issues in day-to-day operations
Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Expedites the delivery of selected urgent orders.
Effective and purposeful communication to customers on order status, shipment status and back orders.
Utilize technical knowledge of products, product availability, sales territories and individual customers to provide a key communications link to the customer.
Customer satisfaction by building strong relationship, providing accurate information, pro-active actions and problems solving
Attention to detail and accuracy with all aspects of order management
The employee is responsible for the company's property entrusted to him.
Familiarization with all safety regulations and procedures related to work in a given organizational unit and compliance with them.
Knowledge of the documentation of the Quality Management System and the applicable GMP / GDP regulations related to the work performed and compliance with them.
Performing tasks in accordance with the company's procedures and OHS instructions.
Performing tasks in accordance with the Company's Quality Management System documentation.
Experience in a managerial position for a minimum of 3 years.
Pharma / Medical Device industry experience will be a strong plus-point
Super User in SAP with excellent skill in MS Office suite (especially Excel)
People person with strong team building skills
Written and verbal communication skills, fluent Polish & English is a must
Any other foreign language is a plus
Business writing skills
Delivers on promises and operates with integrity
Has a bias for action and executes with excellence and urgency
Keeps developing own capabilities and helps other to do the same
Listens and learns with customers, colleagues and other stakeholders to leverage knowledge and to avoid mistakes
Proactive attitude to work with demonstrable initiative and actively seeking opportunities for increasing sales and improving processes
Confident and calm under pressure
Communication: Strong interpersonal & motivational skills
Customer Focus: Strong customer and market orientation
Planning & Organising: Ability to plan and organize self and workload
Conflict / Problem Solving
Energetic: Works with a sense of urgency and responsiveness
At least 5 years of work experience in customer operations, preferably within consumer / freight forwarding / medical device / pharmaceutical industry.
Excellent knowledge of trade logistics, export documentation and shipping procedures
Competency in SAP ERP, Microsoft Office suite
What we offer
Unique opportunity to gain international experience in dynamic pharmaceutical corporation,
A chance to develop professionally in a multinational workplace,
Benefits package (medical care, My Benefit and more)
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
flexible working time
mobile phone available for private use
sharing the costs of tickets to the movies, theater
Purpose of the Role:
The Order Management Team Leader is responsible to lead by example and also manage the team of OM Specialists to receive and process customer orders, inquiries and complaints covering items or services ordered and supports customers through specialized knowledge of Bausch & Lomb products. You will manage the fulfilment of customer orders in accordance with the applicable agreements preparing all sales documents, customs documentation and other documents necessary for the shipment per country / customer.
Bausch&Lomb is one of the most recognizable pharmaceutical companies worldwide offering the broadest and most excellent portfolio of eye care products including contact lenses and care products related to them, medicines, intraocular lenses and other eye surgery products.
We offer a wide range of products which help among other ophthalmologists in solving the hardest problems with patients eyesight applying the most modern materials combined with highly innovative medical equipment.
Bausch&Lomb mainly deals with protection and improvement of eyesight for millions of people worldwide – from their birth through all stages of their lives.
Our mission is as simple as it is mighty: we help you to see better to live a better life.
Oferowane wynagrodzenie: 60. 000 - 100. 000
Dodano: 19. 7. 2022
Praca na stanowisku - aktualna
|Firma:||Bausch & Lomb Spółka z o.o.|
Warszawa, Mazowieckie, Poland
|Praca na stanowisku:||Team Leader - Order Management (Senior Specialist)|
|Oferowane wynagrodzenie:||60.000 - 100.000|
|Dodano:||22. 7. 2022
Praca na stanowisku - aktualna