Specjalista ds. obsługi klientów międzynarodowych z j. węgierskim i angielskim Poznań

Your responsibilities

As a Consumer Services Representative you will answer questions from consumers who use our products on a daily basis.

What kind of products are these?

Our portfolio is very diverse - from stationery to small household appliances. Our brands are well known all over the world, including Parker, Waterman, Yankee Candle, Contigo, NUK, Marmot or Crockpot.

As a part of our team, you will have the opportunity to put your foreign language skills into practice. You will have a chance to improve them by speaking and corresponding with consumers from Hungarian- and English -speaking markets.

If you have no experience in consumer service, don’t worry!

You can learn everything you need, together with us!

Our requirements

Key responsibilities:

• Answering consumers’ questions through three communication channels: telephone, email and live chat

• Entering orders and application data into our computer system.

Minimum qualifications:

• Fluent Hungarian and English (spoken & written)

• Outgoing with excellent communication skills (verbal & written)

• Empathy and openness for working with clients

• Good command of MS Word and Outlook

Preferred qualifications:

• Excellent organizational skills

• Knowledge of SalesForce and SAP will be a plus

What we offer

• Working hours from Monday to Friday, 9.00 – 17.00
• Private medical healthcare
• Life insurance
• Pension plan PPE (3, 5%)
• Friendly atmosphere and multinational environment (more than 30 nationalities in our Poznan office)
• Modern office in a city center (there is a bus station and train station nearby) / bicycle parking
• Multisport card or cinema vouchers
• Discounts on selected stationary of our brands
• Polish/German/English language class
• SalesForce and/or SAP training
• Additional projects for those hungry for knowledge and development
• Well-equipped kitchen with tasty coffee and tea or – if you like – you can eat lunch in nearby cafes

Benefits

• private medical care
• life insurance
• corporate library
• no dress code
• leisure zone
• extra social benefits
• charity initiatives

Newell Poland Services Sp. z o.o.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate®, Sharpie®, Dymo®, EXPO®, Parker®, Elmer’s®, Coleman®, Marmot®, Oster®, Sunbeam®, FoodSaver®, Mr. Coffee®, Graco®, Baby Jogger®, NUK®, Calphalon®, Rubbermaid®, Contigo®, First Alert®, and Yankee Candle®. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play.