Services and Solutions Delivery Manager
Job DescriptionIn this role, you have the opportunity to manage a team of specialists, ensuring smooth operation of the service business, in the area of contract administration, to deliver timely and complete service to the customer. You are responsible forPeople management (capacity planning, development of own staff, coaching, performance management)Ensuring that quality of operations is in line with agreed standards/specifications and fully compliantEnsuring a great internal customer experience, coaching your team on these soft skillsEscalations managementManaging and creating a working environment enabling the team to deliver excellent service levelMonitoring the Key Performance Indicators and taking necessary actions as soon as possible to steer and correctDriving process standardization within your Value StreamImproving the business performance by applying LEAN in the Value StreamYou are a part ofOur Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis. To succeed in this role, you should have the following skills and experienceUniversity degreeAt least 3-5 years of professional experience in people managementFluent German and English (both spoken and written)Hands-on experience with process improvement e. g. LEAN techniques and cultureProject management skillsGood communication skills at different levels (to internal stakeholders and regions/customers)Knowledge and experience in customer service or supply chain management is a strong plusIn return, we offer youThe unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world. Annual bonus based on performance achieved Private medical care with option to extend it to family members Benefit System cards Discount for Philips’ products Relocation package applicable for people moving in from outside of Łódź region Wide variety of trainings & learning opportunities, including language upskill Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Łódź, Łódź Voivodeship, Polska
|Praca na stanowisku:||Services and Solutions Delivery Manager|
|Dodano:||14. 9. 2021
Praca na stanowisku - aktualna
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