Service Manager (Chatbot Team) Warszawa, Mazowieckie

Service Manager (Chatbot Team)
Warszawa
Warszawa, Mazowieckie, Polska

ZAKRES OBOWIĄZKÓW:

• Implementation of IT Service managment processes for the responsible Services
• Execution of service delivery & management of service performance of the specific service
• Act as a quality gate keeper to ensure operational readiness for changes/ new releases/ initial rollout in countries
• Responsible for the analysis, planning, measuring and improvement of the availability of IT services in respect to the agreed service levels
• Ensures that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
• Support of internal service review meetings covering performance, service improvements, quality aspects and processes
• We use
  • ServiceNow
  • Confluence
  • Jira
  • Robotic Process Automation (RPA)

• Few (minimum 2-3) years of relevant work experience in service management, business analysis / requirements engineering, specification and verification
• Exeprience with Robotic Process Automation (RPA) is a must
• Experience in identifying process improvements and beneficial usage of new technological developments
• Strong business and system acumen. Good understanding of application life cycles
• Strong customer service orientation
• Fluency in written and spoken English

• Attractive salary
• Work in a dynamically developing company, which is a global leader in the transport and logistic sector
• Various challenges at work
• Great atmosphere
• Subsidies to private health care, sport cards and group insurance