Service Delivery Specialist - Analytics Capabilities
Service Delivery Specialist - Analytics Capabilities
Technologies we useOperating system
- Windows
Operating system
- Windows
Your responsibilities- Maintaining a good overview of support capabilities and adapting the support model as needed in the Data Foundation area
- Ensure that information in tickets (Demands, Incidents, or Change Requests) is correct
- Ensure that HOTO (Hand Over Take Over) processes are followed and documentation is available to enable the support team
- Ensure that the support team for your areas is performing according to Arla standards when solving incidents and service requests
- Support our Business and IT colleagues as an escalation point for support and enhancements
- Facilitating collaboration with Agile Release Trains and subsequent transition to IT Operations is essential in ensuring a seamless and successful handover of solutions
- Maintaining a good overview of support capabilities and adapting the support model as needed in the Data Foundation area
- Ensure that information in tickets (Demands, Incidents, or Change Requests) is correct
- Ensure that HOTO (Hand Over Take Over) processes are followed and documentation is available to enable the support team
- Ensure that the support team for your areas is performing according to Arla standards when solving incidents and service requests
- Support our Business and IT colleagues as an escalation point for support and enhancements
- Facilitating collaboration with Agile Release Trains and subsequent transition to IT Operations is essential in ensuring a seamless and successful handover of solutions
Our requirementsTo thrive in this role, you’ll need strong stakeholder management skills and clear communication abilities in English, as you’ll be collaborating closely with both business and cross-functional teams. Strong planning and task management are also essential, along with a flexible, process-oriented approach that embraces change when needed.
Key qualities for success:
• You communicate easily and confidently with stakeholders at all levels
• You have a natural curiosity and are technically inquisitive
• You’re eager to dive into Arla’s Data Journey and expand your understanding
A quick learner, you’ll need to develop expertise in Data Analytics, recognizing the connections between technologies and the dependencies that emerge within them.
Preferred qualifications:
• 2-3 years of experience in Data Analytics or Data Engineering
• Familiarity with any of the following is a strong plus:
• Data Foundation concepts
• Scaled Agile Framework (SAFe)
• Azure DevOps
• ServiceNow
To thrive in this role, you’ll need strong stakeholder management skills and clear communication abilities in English, as you’ll be collaborating closely with both business and cross-functional teams. Strong planning and task management are also essential, along with a flexible, process-oriented approach that embraces change when needed.
Key qualities for success:
• You communicate easily and confidently with stakeholders at all levels
• You have a natural curiosity and are technically inquisitive
• You’re eager to dive into Arla’s Data Journey and expand your understanding
A quick learner, you’ll need to develop expertise in Data Analytics, recognizing the connections between technologies and the dependencies that emerge within them.
Preferred qualifications:
• 2-3 years of experience in Data Analytics or Data Engineering
• Familiarity with any of the following is a strong plus:
• Data Foundation concepts
• Scaled Agile Framework (SAFe)
• Azure DevOps
• ServiceNow
What we offer- Trainings with industry experts and a comprehensive induction program
- Financial support for ongoing education and professional development
- Flexibility in working hours and the option to work from home
- Medical care and life insurance coverage
- Employee Assistance Program offering legal, psychological, health, and financial consulting
- Additional perks like gym memberships, vouchers, travel points, and cinema tickets
- Home kit including a monitor, laptop, keyboard, mouse, headsets, and webcam
- Relaxation breaks to recharge and maintain work-life balance
- Relocation allowance for a smooth transition to our vibrant city
- Referral program for employees to earn rewards by recommending top talent
- Additional holiday days based on length of employment (up to 4 days)
- Trainings with industry experts and a comprehensive induction program
- Financial support for ongoing education and professional development
- Flexibility in working hours and the option to work from home
- Medical care and life insurance coverage
- Employee Assistance Program offering legal, psychological, health, and financial consulting
- Additional perks like gym memberships, vouchers, travel points, and cinema tickets
- Home kit including a monitor, laptop, keyboard, mouse, headsets, and webcam
- Relaxation breaks to recharge and maintain work-life balance
- Relocation allowance for a smooth transition to our vibrant city
- Referral program for employees to earn rewards by recommending top talent
- Additional holiday days based on length of employment (up to 4 days)
Benefits- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- dental care
- corporate sports team
- no dress code
- video games at work
- coffee / tea
- drinks
- leisure zone
- extra social benefits
- sharing the costs of tickets to the movies, theater
- redeployment package
- christmas gifts
- employee referral program
- extra leave
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- dental care
- corporate sports team
- no dress code
- video games at work
- coffee / tea
- drinks
- leisure zone
- extra social benefits
- sharing the costs of tickets to the movies, theater
- redeployment package
- christmas gifts
- employee referral program
- extra leave
Recruitment stages- Phone screening – 15 - 20 min
- Technical interview (online) – 60min
- HR Interview (online) – 60 min
- Phone screening – 15 - 20 min
- Technical interview (online) – 60min
- HR Interview (online) – 60 min
Join our Intelligent Automation & Data Lakehouse team within IT Services - Application Services, and be part of an international community across Denmark, Poland, and the UK! Our team is dedicated to safeguarding the stability and performance of applications within the Intelligent Automation and Data Lakehouse landscape. A key part of our mission is collaborating with both internal and external support teams to ensure we meet SLAs and adapt to evolving business needs.
As a Service Delivery Specialist for Data Analytics, you’ll be the bridge between the business, IT project teams, and support teams, fostering strong partnerships and acting as their trusted advisor and go-to contact.
Join our Intelligent Automation & Data Lakehouse team within IT Services - Application Services, and be part of an international community across Denmark, Poland, and the UK! Our team is dedicated to safeguarding the stability and performance of applications within the Intelligent Automation and Data Lakehouse landscape. A key part of our mission is collaborating with both internal and external support teams to ensure we meet SLAs and adapt to evolving business needs.
As a Service Delivery Specialist for Data Analytics, you’ll be the bridge between the business, IT project teams, and support teams, fostering strong partnerships and acting as their trusted advisor and go-to contact.
Arla Global Shared Services Sp. z o. o.
Welcome to Global Shared Services in Gdańsk
Arla is a global farmer-owned organization behind many well-known and well-loved brands.
You will become a part of our Global Shared Services in Gdańsk. You will join over 600 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.
We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.
Member Relations department supports our farmers in their everyday work.
With over 14 years of existence in Gdańsk, we offer you a wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organization, you will also enjoy a Scandinavian, collaborative work culture.
Arla Global Shared Services Sp. z o. o.
Welcome to Global Shared Services in Gdańsk
Arla is a global farmer-owned organization behind many well-known and well-loved brands.
You will become a part of our Global Shared Services in Gdańsk. You will join over 600 colleagues dedicated to supporting all of Arla. We currently have an IT Operations department and an IT Solutions department dedicated to SAP as well as a variety of app development and implementation projects. Our Procurement, Finance and Logistics departments support a wide range of processes such as purchasing, distribution and sales worldwide.
We have a dedicated HR operations department that ensures the attraction, development and retention of the best talent around the world.
Member Relations department supports our farmers in their everyday work.
With over 14 years of existence in Gdańsk, we offer you a wealth of knowledge and the opportunity to participate in challenging and exciting innovation projects. As a part of the Arla organization, you will also enjoy a Scandinavian, collaborative work culture.
Bądź pierwszy, który ubiega się o to miejsce pracy!
-
Dlaczego szukać pracy na HitPraca.pl?
Subskrybuj oferty pracy![]()
Codziennie nowe oferty pracy ![]()
Możesz wybierać z bardzo szerokiej gamy ofert pracy - naszym celem jest posiadanie jak najszerszej oferty pracy ![]()
Otrzymuj nowe oferty e-mailem ![]()
Bądź pierwszym, który odpowie na nowe oferty pracy ![]()
Wszystkie oferty pracy w jednym miejscu (od pracodawców, agencji pośrednictwa pracy i innych portali) ![]()
Wszystkie usługi dla kandydatów do pracy są bezpłatne ![]()
Pomożemy Ci znaleźć nową pracę
