SAP 2nd-Level Support Specialist
SAP 2nd-Level Support Specialist
Technologies we useExpected
- SAP
- SAP HANA
Expected
- SAP
- SAP HANA
Your responsibilities- Analyze and resolve complex technical issues in SAP S/4HANA (public cloud will be an advantage) for one or more listed areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/ or SAP SuccessFactors,
- Perform root cause analysis to identify and address recurring problems,
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
- Document solutions and workarounds for future reference and knowledge sharing,
- Monitor system performance and propose enhancements to optimize functionality,
- Participate in system upgrades and testing to ensure smooth transitions,
- Provide technical guidance and support to end-users and internal teams,
- Stay updated with the latest developments in SAP technologies and solutions,
- Ensure all solutions are compatible with the latest SAP S/4HANA releases and updates.
- Analyze and resolve complex technical issues in SAP S/4HANA (public cloud will be an advantage) for one or more listed areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/ or SAP SuccessFactors,
- Perform root cause analysis to identify and address recurring problems,
- Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
- Document solutions and workarounds for future reference and knowledge sharing,
- Monitor system performance and propose enhancements to optimize functionality,
- Participate in system upgrades and testing to ensure smooth transitions,
- Provide technical guidance and support to end-users and internal teams,
- Stay updated with the latest developments in SAP technologies and solutions,
- Ensure all solutions are compatible with the latest SAP S/4HANA releases and updates.
Our requirements- Experience in SAP S/4HANA in at least 2 areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/or SAP SuccessFactors.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage multiple priorities.
- SAP certifications in relevant modules (preferred).
- Understanding of ITIL principles and the overall managed service process
- Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.
- Bachelor's degree in Information Technology, Business Administration, or related field.
- Experience in SAP S/4HANA in at least 2 areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/or SAP SuccessFactors.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage multiple priorities.
- SAP certifications in relevant modules (preferred).
- Understanding of ITIL principles and the overall managed service process
- Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.
- Bachelor's degree in Information Technology, Business Administration, or related field.
What we offer- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker,
- Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
- Possibility to create your individual benefits package (a. o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker,
- Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
- Possibility to create your individual benefits package (a. o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Benefits- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- employee referral program
- Employee Assistance Program
- birthday day off
- additional benefits e. g. medical pet care, lunch pass
- flexible working time possible
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- employee referral program
- Employee Assistance Program
- birthday day off
- additional benefits e. g. medical pet care, lunch pass
- flexible working time possible
Recruitment stages- Apply
- Have a short phone conversation with our Recruiter
- Let's get to know each other better during the interview
- Apply
- Have a short phone conversation with our Recruiter
- Let's get to know each other better during the interview
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
As a SAP 2nd-Level Support Specialist, you will be responsible for conducting root cause analysis and resolving technical issues related to SAP S/4HANA, SAP FICO, SAP SuccessFactors, SAP BTP, SAP CPI integration flows, and SAP Analytics Cloud (SAC). Your role will also involve supporting release management activities to ensure stability and performance during system updates.
The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
As a SAP 2nd-Level Support Specialist, you will be responsible for conducting root cause analysis and resolving technical issues related to SAP S/4HANA, SAP FICO, SAP SuccessFactors, SAP BTP, SAP CPI integration flows, and SAP Analytics Cloud (SAC). Your role will also involve supporting release management activities to ensure stability and performance during system updates.
Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.
Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.
PwC
Jesteśmy częścią globalnej sieci firm świadczących usługi audytu, doradztwa podatkowego i doradztwa biznesowego oraz technologicznego. Działamy w 152 krajach i zatrudniamy ponad 327 tysięcy osób. W Polsce jest nas ponad 6000 osób (w tym niemal 2000 w zespołach technologicznych). Nasze biura znajdziesz w Warszawie, Gdańsku, Katowicach, Krakowie, Łodzi, Poznaniu, Wrocławiu, Opolu i Lublinie.
Celem PwC jest pomaganie klientom w osiąganiu ich celów poprzez dostarczanie kompleksowych rozwiązań i specjalistycznej wiedzy branżowej. Stawiając na innowacyjność i współpracę, umożliwiamy naszym pracownikom wywieranie znaczącego wpływu i wprowadzanie pozytywnych zmian w świecie biznesu. Oferujemy dynamiczne i integracyjne środowisko pracy, które sprzyja rozwojowi zawodowemu. Zapewniamy szkolenia i zasoby wspierające rozwój kariery naszych pracowników, umożliwiając im budowanie z nami udanej i satysfakcjonującej kariery.
PwC
Jesteśmy częścią globalnej sieci firm świadczących usługi audytu, doradztwa podatkowego i doradztwa biznesowego oraz technologicznego. Działamy w 152 krajach i zatrudniamy ponad 327 tysięcy osób. W Polsce jest nas ponad 6000 osób (w tym niemal 2000 w zespołach technologicznych). Nasze biura znajdziesz w Warszawie, Gdańsku, Katowicach, Krakowie, Łodzi, Poznaniu, Wrocławiu, Opolu i Lublinie.
Celem PwC jest pomaganie klientom w osiąganiu ich celów poprzez dostarczanie kompleksowych rozwiązań i specjalistycznej wiedzy branżowej. Stawiając na innowacyjność i współpracę, umożliwiamy naszym pracownikom wywieranie znaczącego wpływu i wprowadzanie pozytywnych zmian w świecie biznesu. Oferujemy dynamiczne i integracyjne środowisko pracy, które sprzyja rozwojowi zawodowemu. Zapewniamy szkolenia i zasoby wspierające rozwój kariery naszych pracowników, umożliwiając im budowanie z nami udanej i satysfakcjonującej kariery.
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