Product Operations Manager Kraków

Product Operations Manager
Kraków
Kraków, Lesser Poland Voivodeship, Polska

technologies-optional :

• Microsoft Power BI
• SQL

• We're hiring on behalf of an innovative European tech company that’s transforming how frontline teams across 150+ countries connect, collaborate, and get work done—without relying on traditional communication channels like email. Their mission is to empower businesses to unlock productivity and engagement through modern, adaptable digital tools.
• As a Product Operations Manager, you’ll sit at the intersection of product, engineering, and go-to-market teams. Your mission: make product development smoother, smarter, and more impactful. From running high-leverage rituals to coordinating complex initiatives, you’ll ensure everything flows — from roadmap updates to release delivery. You’ll play a pivotal role in driving operational excellence across the product org, while embedding a culture of continuous improvement.
• Stack: B2B SaaS product management and analytics tools
• Working model: Hybrid from Krakow (2x weekly from the office) - open to negotiate fully remotely
• Location: Krakow, al. 29 listopada

• Run the product operating system
• Design and lead shared rituals, cadences, and templates to let PMs focus on building, not coordinating.
• Maintain up-to-date, visible, and consistent product roadmaps; ensure alignment with Sales, CS, and Marketing.
• Clean and organize tooling; define clear metrics that drive prioritization.
• Administer the product-tool stack, monitor KPIs like NPS and adoption, and build dashboards that tell the full story.
• Orchestrate strategic product initiatives
• Manage end-to-end project delivery for complex product programs — from scoping to execution.
• Partner with other Ops teams (e. g. , EngOps, RevOps) to ensure smooth integration into company-wide rhythms.
• Champion a customer-feedback flywheel
• Create scalable systems for collecting and routing feedback across CS, Support, and Product.
• Feed insights into planning processes and ensure customer-facing teams are kept in the loop.
• Drive continuous improvement
• Facilitate retrospectives and evaluate the ROI of process changes.
• Share data-informed recommendations to improve product delivery speed and quality.

• 3+ years of experience in Product Operations within a B2B SaaS environment.
• Demonstrated success in managing cross-team initiatives with multiple stakeholders.
• Skilled at turning product data into actionable priorities.
• Experienced in configuring product tools and maintaining process hygiene.
• Able to build playbooks and implement lightweight yet effective workflows.
• Exceptional communicator with fluent written/spoken English.
• Comfortable in ambiguity; brings structure to fast-paced environments.

• Private healthcare via Luxmed
• Monthly reimbursement for phone & home internet
• Creative Allowance: 1 000 PLN gross/month
• Learning & Development budget: 1 500 USD/year
• Sabbatical Program: 1 month paid leave at 3, 6, and 10-year milestones
• Monthly cafeteria budget for sport cards or other perks