Multi Customer Care Specialist with Italian language
Multi Customer Care Specialist with Italian language
Miejsce pracy: Wrocław
Your responsibilities- Post-sales customer service
- Customer support - assistance, fulfilment of instructions, answers to questions asked
- Liaising with the sales department and other company departments
- Building customer relations
- Listening to, verifying, transcribing and evaluating conversations conducted in German in accordance with defined policies and procedures,
- Verifying the content of messages and agent-customer interactions in accordance with defined policies and procedures,
- Adherence to parameters and interpretation of monitoring calls according to procedures,
- Analysis of quality results and preparation of basic summaries,
- Recommend solutions and improvements based on quality monitoring results,
- Providing feedback, identifying area for improvement
- Post-sales customer service
- Customer support - assistance, fulfilment of instructions, answers to questions asked
- Liaising with the sales department and other company departments
- Building customer relations
- Listening to, verifying, transcribing and evaluating conversations conducted in German in accordance with defined policies and procedures,
- Verifying the content of messages and agent-customer interactions in accordance with defined policies and procedures,
- Adherence to parameters and interpretation of monitoring calls according to procedures,
- Analysis of quality results and preparation of basic summaries,
- Recommend solutions and improvements based on quality monitoring results,
- Providing feedback, identifying area for improvement
Our requirements- Native knowledge of the Italian language
- Communicative level of English/Polish (min. B2) - a must!
- Experience in customer service (e-mail/telephone/chat)
- Ability to operate Microsoft Office
- Availability to work 40 hours per week
- Ability to focus and pay attention to details,
- Communicative and meticulousness are qualities that distinguish you,
- Good manners and ability provide a high quality of service
- Independence and lack of fear of taking on new challenges
- Native knowledge of the Italian language
- Communicative level of English/Polish (min. B2) - a must!
- Experience in customer service (e-mail/telephone/chat)
- Ability to operate Microsoft Office
- Availability to work 40 hours per week
- Ability to focus and pay attention to details,
- Communicative and meticulousness are qualities that distinguish you,
- Good manners and ability provide a high quality of service
- Independence and lack of fear of taking on new challenges
What we offer- Stationary work from our office located near the Metro Politechnika in Warsaw or fully remote/hybrid work
- Clearly defined tasks and training to prepare you for your job
- Opportunity for development
- Work in an international environment
- Good atmosphere
- Employment based on a contract of mandate
- Stationary work from our office located near the Metro Politechnika in Warsaw or fully remote/hybrid work
- Clearly defined tasks and training to prepare you for your job
- Opportunity for development
- Work in an international environment
- Good atmosphere
- Employment based on a contract of mandate
Benefits- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- coffee / tea
- drinks
- leisure zone
- birthday celebration
- employee referral program
- charity initiatives
- healthy snacks
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- coffee / tea
- drinks
- leisure zone
- birthday celebration
- employee referral program
- charity initiatives
- healthy snacks
Recruitment stages- Analiza CV i portfolio
- Wykonanie zadania przy użyciu InDesign oraz AE/Premiere
- Rozmowa online
- Analiza CV i portfolio
- Wykonanie zadania przy użyciu InDesign oraz AE/Premiere
- Rozmowa online
CCPORTER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Jesteśmy agencją marketingową 360, realizujemy outsourcingowe projekty obsługowe, call center i technologiczne, które jesteśmy w stanie dopasować do Twojej działalności. Możemy pomóc w optymalizacji procesów, z których już korzystasz lub zaprojektować je indywidualnie, według tego, czego obecnie potrzebuje Twoja marka.
CCPORTER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Jesteśmy agencją marketingową 360, realizujemy outsourcingowe projekty obsługowe, call center i technologiczne, które jesteśmy w stanie dopasować do Twojej działalności. Możemy pomóc w optymalizacji procesów, z których już korzystasz lub zaprojektować je indywidualnie, według tego, czego obecnie potrzebuje Twoja marka.
Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".
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