IT Support Specialist
technologies-expected :
- MS SQL
- JIRA
- Confluence
about-project :
- Join PA&BI (Process Automation & Business Intelligence) department, where each day brings new, interesting projects, aimed at improving and automating processes in DSV. Experience the overall outlook of the company, by touching high level processes across all departments. New and interesting challenges are a constant, as well as high emphasis on personal development, including trainings and introducing to new technologies.
responsibilities :
- Receiving, analysing and resolving requests relating to applications and tools
- Supporting users with ongoing problems (remotely and locally)
- Executing queries on databases to fulfil requests
- Maintaining good customer relations by providing responsive support
- Ongoing contact with clients to gather necessary information on requests, communicate plans for resolution of cases, confirm provided support
- Contact with internal IT teams
- Cooperation with the team of developers (II line of support)
- Monitoring the number of cases, the importance of topics and reporting to the superior
- Creating and maintaining the documentation (knowledge base, instructions)
requirements-expected :
- Minimum 1 year working experience on similar position
- Knowledge of IT Service Management systems (ServiceNow/Cherwell)
- Intermediate knowledge of T-SQL (MS SQL)
- Familiarity with Atlassian tools (JIRA, Confluence)
- Basic knowledge of the Microsoft Office products
- English at B1/B2 level
- Communication and interpersonal skills
- Ability to communicate effectively with end users of varying technical levels
- Good organizational skills
- (nice to have) knowledge of Windows Server environment
offered :
- Employment contract
- Buddy
- Comprehensive onboarding program
- Internal training catalog and e-learning platform
- Culture of feedback
- Internal transition program
- Scandinavian work culture
- Work-life Harmony
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- corporate gym
- christmas gifts
- charity initiatives
- modern & ergonomic eco-office
- bike parking
- electric vehicle charging stations
- canteen
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