IT Support Analyst
about-project :
- We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from professionals with a keen demeanour and curiosity about developing their career!
- You’ll play a key part in driving accurate process, processes improvements and automatization, developing relationships with key partners and supporting our many employees globally!
responsibilities :
- Technical Assistance:
- Provide support for hardware, software, and network-related problems reported by end-users (remotely)
- Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
- Escalate complex problems to higher-level support personnel as needed.
- Infrastructure Maintenance:
- Assist in routine maintenance tasks to ensure the stability and optimal performance of servers, networks, and other IT infrastructure components.
- Learn and apply best practices for system monitoring and performance optimization.
- Contribute to the implementation of infrastructure upgrades and expansions.
- User Support:
- Aid end-users with technical inquiries
- Learn and follow established procedures for user assistance and issue resolution.
- Collaborate with senior team members to deliver user training on IT tools and procedures.
requirements-expected :
- Associate degree in Information Technology, Computer Science, or a related field.
- Basic understanding of hardware, software, and network technologies.
- Eagerness to learn and a strong interest in pursuing a career in IT area.
- Excellent communication and interpersonal skills.
- Ability to follow instructions, learn quickly, and adapt to new technologies.
- Fluent Polish, English – B2 level.
offered :
- Hybrid work.
- Permanent employment contract.
- Private medical care, life insurance and employee share program.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
- A wide training package (soft, technical and language training offer, access to the e-learning platforms, possibility of co-financing courses and certification).
- Employee Assistance Program - legal, financial and psychological consultations.
- Paid employee referral program.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- employee referral program
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