Dispute Analyst Kraków, Małopolskie

POSITION NAME: Dispute Analyst

SEGMENT: Corporate

DEPARTMENT: GBS Finance   

DUTIES AND RESPONSIBILITIES: 

• Review new & open claims from customers (deductions or disputes)
  • Work closely with Cash Applicator & Collections Analyst to get a holistic picture of Customer Account
  • Pro-actively reaches out to business to solve disputes
• Collect documentation from customers
  • Use HighRadius, Emails, Portals, Remittances and other channels for effective and transparent communication
• Research disputes, build dispute cases (e. g. price tracker) and update reason codes
  • Gather relevant information from tools and customers to analyze the disputes
• Validate appropriate data from systems and ensure appropriate course of action
  • Utilize internal and external systems and customer documentations for this action item
• Ensure accurate and appropriate responses to disputes
• Escalate claims for which feedback was not provided at the right moment
  • Refer to the escalation matrix and use escalation procedure rigorously
• Continuous development during training on the job and participation in trainings
• Communication and co-operation with other Aptiv’s departments for Dispute Resolution
• Propose opportunities for continuous process improvement
• Participation in organized conference calls
• Provide information for internal & external audit
• Ensure Key metrics requirements are fulfilled, and service is delivered to end users Functions
• Fulfilling other tasks/instructions delegated by supervisor
• Ensure relevant OTC Transactions are recorded in accordance with relevant SOPs and policies
• Plan, organize and execute effective control of assigned account portfolio
• Maintains Point of Contact (POC) with key customer contacts and internal customer contacts (e. g. Sales).
• Ensure compliance and governance procedures are followed
• Ensure the data is properly categorized based on confidentiality.
• Assist in maintenance and preparation of Standard Operation Procedures (SOP’s)
• Provide support for process improvement initiatives, recommend process change to improve efficiency including automation initiatives.
• Build effective Business partnering skills.
• Coordinating between the Business teams and other third party teams

BASIC REQUIREMENTS: 

(indicate whether  R – required or P - preferred) 

• 2-3  years’ experience in OTC processes - R
• Effective customer relationship and business partnering skills - R
• Good organization skills - R
• Detail oriented and results driven - R
• Ability to analyze information, think through difficult problems and make crucial decisions based on limited information - R
• Good communication skills both orally and in writing, very good command of English language - R,
• Strong Microsoft Office product skills – Excel, Word, Powerpoint, Sharepoint - R
• Ability to keep information strictly confidential - R
• Good knowledge of SAP - P
• Analytical and communication skills - R

Supervisor’s  name:  

Employee’s name : 

Date & supervisor’s signature: 

Date & employee’s signature: 

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.