Data Analyst (ServiceNow Performance Analytics)
technologies-expected :
- ServiceNow Performance Analytics
- Data Analysis
- Data Visualization
- Service Level Management
technologies-optional :
- ITIL
about-project :
- Industry: IT Consulting (ServiceNow Performance Analytics)
- Office location: Cracow
- Remote work: 100% remote from Poland
- Budget: b2b 1000 – 1160 PLN/day net
- Project length: long-term
- Only candidates with citizenship in the European Union and residence in Poland
responsibilities :
- Identify, evaluate, and implement external services and tools to support data validation and cleansing, produce and track key performance indicators
- Develop and support reporting processes
- Build Performance Analytics (PA) Dashboards in ServiceNow
- Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities
- Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks
- Recommend and implement strategies to enhance service quality
- Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes
- Work with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs
- Identify opportunities for process improvements and efficiencies in service level management
- Implement best practices and industry standards to optimize service delivery
requirements-expected :
- 5+ YoE in Data Analysis, Data Visualization and Data Quality Management
- 4+ YoE with ServiceNow Performance Analytics and Service Level Management
- Hands-on experience in Service Level Management, Reporting and Performance Analytics
- Strong analytical and problem-solving skills
- Knowledge of ITIL framework and best practices
- Experience in service management tools and technologies
- Detail-oriented with a focus on delivering high-quality service
- Excellent communication and interpersonal abilities
- English at least B2
offered :
- Unique opportunity to join an international team
- Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
- Multisport card (also for an accompanying person)
- Life insurance
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- flexible working time
- integration events
- dental care
- no dress code
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