Customer Support Specialist (Russian Speaking)
TransferGo is a fast-growing fintech brand, offering online money transfers to over 150 countries across the world with high speeds, low fees and no hassle. We’re a diverse and multilingual bunch of people, based across Europe – and we’re still growing! Our fundamental mission is to become the best way to pay. Our Customer Support Team:We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of more than 50 very dynamic, super-friendly and passionate individuals. At the moment we are looking for a highly motivated and bright Russian speaker to join our wonderful Customer Support Team. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!Here’s what you’ll be doing as Customer Support Specialist: Ensure excellent customer experienceDeal effectively with inbound and outbound phone callsDeal effectively with emails, live chat and offline tasksCommunicate with customers regarding additional documentsAdhere to compliance requirements Requirements Excellent verbal, written & listening skills in Russian & EnglishPassion for excellent customer experienceAbility to master customer interactions, handle complaints and keep calm in stressful situationsAbility to multi-task and take responsibility & ownership in challenging situationsStrong attention to detailAbility to work effectively in a team: a friendly, empathic and solution-oriented personFlexibility to work in different shifts, according to business needs (full-time basis) Please send your resume in English language. What we believeAt TransferGo, we do the work that matters, prioritising our customers above all else. But special treatment isn’t reserved just for customers – we go above and beyond to help our colleagues and our company succeed, too, building trust and being transparent all the way. We take risks, learn from our mistakes and own what we do – and, by aspiring to be our best, we challenge ourselves to grow. This comes from knowledge-sharing and collaboration – and, of course, a hefty amount of fun! Some of our best benefits Being part of an exciting and growing fintech startup communityA competitive salary packageUnlimited paid holidayPrivate health insurance with Lithuanian and UK employee’s, other employee’s get an equal amount to claim benefits of their choice from. Flexible working hours, with the opportunity to work from homeThe opportunity to learn with a company that is rapidly growing, along with a guaranteed training budget of €1, 000A friendly atmosphere and stimulating environment – a pet-friendly office (where we have them), team events, tasty snacks and drinks in the office, team buildings, a fun budget and events.
Kraków, Lesser Poland Voivodeship, Polska
|Praca na stanowisku:||Customer Support Specialist (Russian Speaking)|
|Dodano:||13. 9. 2021
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