Customer Service Representative/Specjalista ds. Obsługi Klienta
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Groupon’s mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, travel experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon. Customer Service Representative takes care of GROUPON customers best experience and service quality by providing them with professional, helpful information and assistance in solving customers queries related to the service delivery, acting in accordance with company’s procedures and standards. We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work? Role Responsibilities: Resolving customer queries in the respective language, in all channels supported, in accordance with company’s procedures and standards Ensure customer satisfaction by meeting customer needs in a courteous and timely manner Analysing customers queries and preparing answers to customers based on solutions presented in Knowledge Database, FAQ and sales conditions Reporting issues to QA/Trainer/Team Leader, when there is no solution or procedure to solve them Participation in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managers Performing other duties as assigned by manager(s). We're excited if you have the following: Very good command of the respective language, English (at least level C1); Good knowledge of consumer law and COPC standards will be a strong asset Good communication skills Open-minded, ability to learn fast Customer oriented, focused on quality service Focused on targets delivery Ability to identify customer needs Ability of using different apps in one time Ability to adapt to changing environment and processes Patience and composure, emotional balance Work ethic (professionalism, integrity, and responsiveness). Groupon is an equal opportunities employer. Groupon is an Equal Opportunity Employer
Warsaw, Masovian Voivodeship, Polska
|Praca na stanowisku:||Customer Service Representative/Specjalista ds. Obsługi Klienta|
|Dodano:||14. 9. 2021
Praca na stanowisku - aktualna
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