Customer Service and Sales Specialist (German-speaking)
Opis stanowiska pracy
Customer Service and Sales Specialist (German-speaking)
Warszawa
NR REF. : 1184200
For one of our Clients, a fintech company, we are currently seeking a passionate and bilingual Customer Service and Sales Specialist to support our German-speaking customers.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and live chat.
- Understand customer needs and offer solutions and support.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
Requirements:
- Proficiency in German and English languages.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
We Offer:
- Competitive salary
- Opportunities for professional development and career growth.
- A vibrant and supportive work environment.
- Flexible working hours and remote work options.
Hays Poland sp. z o. o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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