Customer Account Specialist

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise is a leading technology company, with the industry's most comprehensive portfolio. Our technology and services help customers around the world make IT more efficient, more productive and more secure.

  • We make Hybrid IT simple – spanning traditional data center, software-defined infrastructure, systems software, private cloud and through our public cloud partnerships.
  • We power the Intelligent Edge – we’re the IT in IOT.
  • We have our Pointnext services capability to assist by building customer solutions from the ground up and flexible consumption models.
  • Tasks you are going to be responsible for:

    Deliver customer experience within the lifecycle processes

  • Service requests of customers through different access channels (email, phone, post, customer portal)
  • Build and maintain strong internal and external customer relationships.
  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts
  • Support Total Customer Experience
  • Collection & Delinquency Management

  • Prepare monthly collection strategies and establish action plan to meet/exceed metrics.
  • Report progress during AR review meetings and effectively forecast month-end metric results.
  • Manage collection balances per Customer.
  • Total billed and due.
  • Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures.
  • Document all collection activities in required applications.
  • Team

  • Communicate/escalate to CRM / PRM any customer changes quickly, consistently and effectively
  • Collaborate and engage with team members providing valuable input for customer projects/solutions
  • May act as a team or project leader validating deliverables and team decision making processes
  • Provides guidance and leadership to all colleagues
  • Proficient and compliant to internal processes and policies
  • Demonstrate sound judgment, prompt follow-up, and timely escalations
  • Escalate disputes and non-responsiveness effectively and timely
  • We offer a stable job in well-known company where you candevelop yourself, work with experts and which offers:

    Available Benefits:

  • Medical package for Employees and their closest family.
  • Multisport card.
  • Life insurance package.
  • Employee Assistance program – help in a difficult life situation.
  • Modern office in the city center.
  • Free coffee, tea, sandwiches and fruits.
  • Trainings and opportunity for personal development.
  • After hours:

  • Corporate Social Responsibility – possibility to take part in CSR initiatives and events having a positive impact in the following areas: ecology, charity and volunteering, education and culture.
  • Welcome2Wroclaw – support for new hires joining from other countries and cities.
  • Wellness – a series of initiatives for employees focused on promoting work life balance, physical activity and health.
  • HPE Culture – access to various cultural events in the region.
  • HPE Badge – possibility for discounts for employees within a wide range of products & services in Wrocław.
  • Company culture & values :

  • Open Door Policy.
  • Friendly atmosphere and cooperation focused environment.
  • Goal oriented management culture.
  • Innovative work environment.
  • 1076877

    HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

    Firma: Silicon Graphics International Corp.
    Lokalizacja: Wrocław, Województwo dolnośląskie, Polska
    Praca na stanowisku: Customer Account Specialist
    Dodano: 18. 11. 2020
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