B2B Technical Support Engineer
technologies-expected :
- JavaScript
- HTML
- Node. js
technologies-optional :
- AWS
- WebAssembly
- Web Services
- REST API
- HAProxy
- Tomcat
- Node. js
- Postman
- PostgreSQL
about-project :
- We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.
responsibilities :
- Troubleshooting and resolving issues as 2nd level of technical support
- Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)
- Supporting partners in integration their solution with Samsung CMS
- Delivering consulting service to system integrators and local European Samsung subsidiaries
- Delivering onsite and/or remote technical trainings to developers and partners
- Supporting introductions of new products, features and technologies
- Maintaining good relationships with local offices, system integrators, clients
- Business trips mostly within Europe up to 20% time
requirements-expected :
- A technical University degree (or proven IT engineering knowledge)
- Tree years of professional experience in the IT field
- Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node. js
- Technically oriented. Strong analytical, troubleshooting and problem solving skills
- Ability to translate customer product story into technical requirements
- Excellent fluency in English (both verbal and written) - you’ll be conducting presentations in English in front of a multinational audience
- Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience
- Self-motivation, self-management and time management skills to meet deadlines and/or priorities
- Passion for technology and continuous improvement of supported products and solutions
offered :
- Friendly working atmosphere
- Opportunity to work in multiple projects
- Working with the latest technologies on the market
- Monthly integration budget
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- corporate products and services at discounted prices
- integration events
- dental care
- no dress code
- leisure zone
- pre-paid cards
- redeployment package
- baby layette
- employee referral program
- charity initiatives
- unlimited free access to Copernicus Science Center
- mentoring program
- psychological support
- possibility to test new Samsung products
- work in Korea as a part of our Mobility Program
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