Support Engineer (CMS & Application)
technologies-expected :
- Git
- Jenkins
- CI/CD
- ITIL
technologies-optional :
- Content Management System
- CMS
about-project :
- We are looking for someone with technology and business experience who can hit the ground running and provide exceptional support services. This position is perfect for you if you are highly communicative, passionate about technology, business support and you are looking for a challenging opportunity to grow and develop your skills in collaboration with great team. Join us in our mission to deliver exceptional support services and provide innovative solutions to our clients.
responsibilities :
- Support CMS end-users with the use of the main content creation application as well as with various integrated 3rd party solutions (technical and business level)
- Utilize your experience in customer service and IT application troubleshooting with an additional focus on Linux-based architecture
- Support IT professionals by setting up, maintaining, and troubleshooting customer applications and backend/support services
- Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment
- Monitor multi-technology computing platforms, interfaces, and servers (Zabbix, NewRelic, Grafana, DataDog)
- Deliver high-quality remote product training and specialized services to customers
requirements-expected :
- Business experience in application support as well as website troubleshooting (familiarity with CMSs would be an advantage)
- Good understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and cloud solutions
- Great interpersonal skills and genuine desire to help people
- Ability to think outside the box
- Fluent English (min. B2)
- Willingness to learn and develop your skills
- Previous experience with ITIL framework & Agile methodologies
offered :
- Salary depending on the skills presented: 9 000 - 12 000 PLN gross. Choose the type of employment that works best for you.
- Hybrid work style and flexible working hours
- Annual bonus dependent on company profit
- Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives Additional paid days off as an anniversary reward
- Cafeteria system (MyBenefit) and Pyszne Pay
- Private healthcare for you and your family (Luxmed VIP package)
- Group insurance and travel insurance
- Co-financing your holidays, kindergarten, Multisport Plus, and others
- Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
- English lessons during work hours
- Office and online integration events and team building activities
- Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
- Support from your first days at VML - a designated mentor who will support you through your whole career at VML
- Work equipment tailored to your needs with delivery to your door
benefits :
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- corporate gym
- corporate sports team
- corporate library
- no dress code
- video games at work
- coffee / tea
- drinks
- parking space for employees
- leisure zone
- extra social benefits
- sharing the costs of tickets to the movies, theater
- holiday funds
- sharing the costs of holidays for kids
- christmas gifts
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- extra leave
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