Senior IT Performance & Service Management Analyst
responsibilities :
- Lead and steer global IT Service Management.
- Manage and develop global IT Service Portfolio and underlying financials worth EUR 580 Mio. of total IT Budget. (Content, Structure, Financials and operational IT systems):
- Manage and develop ZF IT Service Portfolio in alignment with Business and IT,
- Manage IT Service Financials and Framework (Operational Planning (OP), Calculation, Charging, Reporting),
- Responsible for worldwide IT Service Contracts with all Legal Entities,
- Ownership of ITSM Life Cycle Processes and accountable for IT Portfolio Strategy Framework (Cont. Develop. and Market Research),
- Manage all service-related M&A requests, TSA.
- Control & Steer IT Service Level Agreements (SLA):
- Manage global SLA Framework,
- Lead and facilitate negotiations between BRMs and the Service Managers.
- Manage IT Service Delivery Chain from Request to Service in role as E2E process owner.
- Accountable for entire Operational IT Environment (Software and Processes) to ensure holistic Service and Service Performance: Service Design, Operational Planning, Calculation, Charging, Reporting.
- Drive Continuous Improvement Process in area of responsibility.
requirements-expected :
- Bachelor’s degree in IT or Business Administration related fields.
- 5 years of professional experience in a similar position.
- Experience in Controlling and/or IT governance.
- General management skills.
- Highly analytical, assertive and persuasive.
- Strong communication & negotiation skills, fluent English.
offered :
- Career opportunities.
- Work in a multinational team.
- Specialized training and employee development support.
- A friendly work environment which fosters creativity.
- Social package: private medical care, insurance, sports card.
- Flexible working time in a hybrid model, relocation package.
- Discounts on goods and services.
benefits :
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- redeployment package
- employee referral program
- hybrid work
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