IT Service Manager
technologies-expected :
- AWS
technologies-optional :
- Git
- Jenkins
- Nexus
about-project :
- The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.
responsibilities :
- Understand your service, how does it operate, its infrastructure and the business value it provides
- Owning release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs
- Cover incident management and production support management
- Ensure data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements
- Proactively monitor the service performance using data captured via available Performance Monitoring Tools
- Coordinate and support infrastructure activities like patchings, migrations, upgrades, service continuity testing activities
- Ensure that each infrastructure service designs change is progressed by solution architects
- Communication with Stakeholders, Business and IT colleagues for any inquiries related to provision of the IT service
- Together with product and delivery leads participate in project prioritisation
- Manage and own all Keep The Lights On activities
- Ensure the services comply with group infrastructure standards: ensure IT service models are accurate, ensure Operation Level Agreements (OLAs) are Reviewed and understood, compliance to data governance and periodic review in tools, ensure Service Continuity plans are maintained and routinely tested
requirements-expected :
- IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams
- Experience in service management, change management and/or incident management
- IT Infrastructure Library (ITIL) knowledge and/or experience in cloud-based infrastructure (ideally AWS)
- Strong team player with good interpersonal skills
- Proactive and delivery focussed
- Hands on experience in software development lifecycle
- Strong command of English
benefits :
- sharing the costs of sports activities
- private medical care
- life insurance
-
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