IT Project/Service Manager
technologies-expected :
- ServiceNow
- Jira
technologies-optional :
- SAP
about-project :
- Currently, we are expanding our Advanced Service Management Team dedicated to implementing innovative healthcare solutions for the IT division of one of the largest international pharmaceutical companies. So far, we have created a team of 33 SMs/PMs and we envision recruiting many more this year.
- As a Service Manager or Project Manager, you will work in Agile environment and take care of software Delivery and Operations according to ITIL.
- Among services managed by our Team there are those of different scope and maturity. That is why as a Service Owner you can work as Agile PM, SME, or Program coordinator (depending on the service you receive).
- Client: IT center of International Biotech Company
- Location: 100% remotely from Poland
- Salary: up to 110 PLN/H + VAT
responsibilities :
- To manage various processes along the IT Service lifecycle with special attention to Continual Service Improvement;
- To coordinate the software development (maintenance and enhancement) and support activities;
- To deliver and coordinate the software release;
- To secure service partners and other vendors to meet their service delivery contractual obligations;
- To define, measure, and report on service deliverables;
- To provide creative approaches, direction, and leadership to the team;
- To build and manage the business relationship with international customers and main stakeholders.
requirements-expected :
- At least 5+ years of experience in business and IT service/projects;
- Familiarity with ITIL processes and Agile methodologies;
- Fluency in English (at least C1);
- Strong experience in leading full-cycle IT operations;
- Experience in large software product organizations and in delivering software releases to a global market;
- Excellent communication skills necessary to interact with a broad range of stakeholders;
- Knowledge of Service Management tools (ServiceNow, Jira);
- Knowledge of Risk Management.
offered :
- Fully remote work (Poland based);
- Stable and long-term collaboration with various global projects;
- Possibility to play a key role in a rapidly growing company;
- Great opportunity for personal development, support, and training;
- Possibility to work in a friendly multinational team of experts;
- Contact with the newest technologies.
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