Application Support Analyst (projekt na rok)
technologies-expected :
- SQL
technologies-optional :
- Powershell
- Windows Server
- Microsoft SQL Server
about-project :
- The Application Support Analyst is responsible and accountable for providing first response to incoming client calls in conjunction with responding to client requests submitted through customer service ticketing system.
- Additionally the Application Support Analyst will identify complex issues, escalate as necessary and follow-up to ensure resolution combined with on-point results.
responsibilities :
- Provide first response to incoming Client calls.
- Respond to Client requests submitted through customer service ticketing system.
- Provide support to Clients in Production by responding to inquiries and reported issues.
- Investigate, troubleshoot and resolve Client issues.
- Provide on-the-spot individual training to Client.
- Communicate with Clients regarding the release schedule and upcoming enhancements.
- Track all support related Client correspondence in customer service ticketing system.
- Assist other staff members with resolving Client issues.
- Identify more complex issues and escalate as necessary. Follow-up to ensure resolution.
- Identify and escalate recurring issues.
- Create and/or run SQL queries in order to access information in multiple environments.
- Participate in ongoing learning of new functionalities added to the platform.
- Assist in preparing and delivering Client training, as assigned.
- Assist with special projects, as assigned.
requirements-expected :
- Experience involving customer exposure element in Security Technologies.
- Written and verbal communication skills and customer service skills (English, Polish).
- Proficient user of Microsoft Office applications.
- Strong critical thinking and analytical skills required.
- Good judgment, quick learning ability, and ability to convey confidence and diplomacy.
- Ability to function in a fast-paced, multi-tasking environment.
- Knowledge of the software and/or web development cycle.
- Knowledge of relational database structures and writing SQL statements.
benefits :
- remote work opportunities
- fruits
- integration events
- corporate gym
- corporate sports team
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- employee referral program
- family picnics
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